When businesses make their customers happy,
“ Customers don’t care about catchy taglines and pushy ads. They care about great experiences. They don’t want to be sold to, they want to be understood and cared for. When businesses make their customers happy, their customers do their marketing for them. Customers are the most powerful and untapped source of revenue. ”
MoreStars closes the loop on customer experience
and business reputation.
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Customer feedback is monitored in real-time across review sites, social media, customer surveys
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Customer issues are fixed in real-time, transforming poor experiences into great ones
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Natural language processing runs on all feedback to provide business insights and competitor analysis
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Root causes of negative sentiment are revealed, allowing large-scale improvements
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Customer experiences are propelled through referrals and reviews
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SEO is boosted by relevant review content and rich snippets
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SEM conversion rates are accelerated with Google seller ratings